Support Care

Description

Jobs in this family provide hands-on, direct care to clients including observations, treatment, and monitoring.

Typical functions

The functions within this job family will vary by level, but may include the following:

  • Develop and/or implement habilitation or treatment plans. 
  • Teach or assist in developing client skills related to self-help, play, education, and socialization.
  • Assist and/or provide basic health care for clients, such as checking vital signs and height/weight.

The work assigned to positions in this series ranges from basic direct support care to the administrative management of a treatment unit.

Support Care Assistant

First-level direct care position accountable for assisting clients with activities of daily living such as feeding, bathing, bed making, shaving, dressing, and other related tasks. Assists in checking vital signs, height, and weight as assigned; collects and maintains records of fluid intake and output; and reports on the condition of clients. May perform internal environment of care checks or perform some security-related functions in a mental health care setting. Positions may also be responsible for passing medications (as medication aide).

Knowledge, skills & abilities

Knowledge of the general care and treatment of clients, including basic nursing, first aid, and emergency treatments. Ability to work with clients with physical or mental illness, developmental disabilities, physical disabilities, and/or the geriatric population. Ability to perform first aid and emergency treatments as instructed.

Typical qualifications

0-1 year of experience. (Substitutions may be allowed.)

Pay grade
G2

Senior Support Care Assistant

This is a second-level direct care position which may function as a lead worker. Accountable for assisting clients with activities of daily living such as feeding, bathing, bed making, shaving, dressing, and other related tasks. Assists in checking vital signs, height, and weight as assigned; collects and maintains records of fluid intake and output; reports on the condition of clients; and participates in rehabilitation, ambulation, and transfers.  May be accountable for preparing, administering, and charting medication under the direction of a professional nurse, as a Certified Medication Technician. May perform some security-related functions in a mental health care setting.  May function as a Restorative Nursing Assistant.

Knowledge, skills & abilities

In addition to those identified in the previous level: Knowledge of elementary behavior modification techniques, medical terminology, and drug classifications. Ability to prepare and maintain records, charts, and reports.

Typical qualifications

1-2 years of relevant experience. (Substitutions may be allowed.)

Pay grade
G3

Security Support Care Assistant

First-level direct care position in the care, treatment, and/or security of forensic psychiatric and/or sex offender clients in maximum and intermediate security areas. Accountable for assisting clients with activities of daily living such as feeding, bathing, bed making, shaving, dressing, and other related tasks. Assists in checking vital signs, height, and weight as assigned; collects and maintains records of fluid intake and output; and reports on the condition of clients. May perform internal environment of care checks or perform some security-related functions in a mental health care setting. Positions may also be responsible for passing medications (as medication aide).

Knowledge, skills & abilities

Knowledge of the general care and treatment of clients in a maximum or intermediate security environment, including basic nursing, first aid, and emergency treatments. Ability to work with clients with physical or mental illness, developmental disabilities, physical disabilities, and/or the geriatric population. Ability to perform first aid and emergency treatments as instructed.

Typical qualifications

0-1 year of experience. (Substitutions may be allowed.)

Pay grade
G4

Senior Security Support Care Assistant

This is a second-level direct care position in the care, treatment, and/or security of forensic psychiatric and/or sex offender clients in maximum and intermediate security areas. May function as a lead worker. Accountable for assisting clients with activities of daily living such as feeding, bathing, bed making, shaving, dressing, and other related tasks. Assists in checking vital signs, height, and weight as assigned; collects and maintains records of fluid intake and output; reports on the condition of clients; and participates in rehabilitation, ambulation, and transfers. May be accountable for preparing, administering, and charting medication under the direction of a professional nurse, as a Certified Medication Technician. May perform some security-related functions in a mental health care setting. 

Knowledge, skills & abilities

In addition to those identified in the previous level: Knowledge of elementary behavior modification techniques, medical terminology, and drug classifications. Ability to prepare and maintain records, charts, and reports.

Typical qualifications

1-2 years of relevant experience. (Substitutions may be allowed.)

Pay grade
G5

Supervising Support Care Assistant

This is a supervisory direct care position accountable for administering medication and other prescribed treatments; taking vital signs, assisting with care plan activities; observing and reporting client conditions and behaviors; and participating in rehabilitation, ambulation, and transfers. Oversees work of other support staff.  Communicates with doctors, clients, and families, and educates clients on care. May provide transport to offsite appointments and application of restraints, when necessary. May perform some security-related functions in a mental health care setting.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of facility practices, rules, and regulations; and methods and techniques of supervision. Ability to evaluate the work of assigned staff.

Typical qualifications

2-4 years of relevant experience. (Substitutions may be allowed.)

Pay grade
G5

Supervising Security Support Care Assistant

This is a supervisory direct care position in the care, treatment, and/or security of forensic psychiatric and/or sex offender clients in maximum and intermediate security areas. Accountable for administering medication and other prescribed treatments; taking vital signs, assisting with care plan activities; observing and reporting client conditions and behaviors; and participating in rehabilitation, ambulation, and transfers. Oversees work of other support staff. Communicates with doctors, clients, and families, and educates clients on care. May provide transport to offsite appointments and application of restraints, when necessary. May perform some security-related functions in a mental health care setting.  

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of facility practices, rules, and regulations; and methods and techniques of supervision. Ability to evaluate the work of assigned staff.

Typical qualifications

2-4 years of relevant experience. (Substitutions may be allowed.)

Pay grade
G6

Support Care Professional

This is a professional-level position accountable for developing, implementing, and monitoring habilitation programs and positive behavior supports for clients with developmental disabilities. Serves as a member of an interdisciplinary treatment team in developing and reviewing individualized habilitation plans. May supervise and monitor the work of direct care staff. 

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of positive behavior support principles and practices. Ability to evaluate the progress of clients and the quality of their treatment programs.

Typical qualifications

Bachelor’s degree or 4 or more years of relevant experience. (Substitutions may be allowed.)

Pay grade
G7

Treatment Supervisor

This is a professional supervisory position accountable for professional program planning and management for a treatment sub-unit or multiple residential locations. Develops, implements, coordinates, and evaluates individual habilitation and/or treatment plans for clients with developmental disabilities. Supervises professional and/or direct care staff.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Knowledge of the principles of supervision and training. Ability to assign, direct, and review the work of staff involved in the implementation of habilitation and behavior intervention programs.

Typical qualifications

Bachelor’s degree and 3-5 years of relevant experience. (Substitutions may be allowed.)    

Pay grade
G10

Treatment Manager

This is a managerial position accountable for the administrative management of a treatment unit.  Responsible for setting work schedules, delegating assignments, assigning tasks, and evaluating employee performance. Also accountable for establishing employee policies and procedures, and supervising professional staff.

Knowledge, skills & abilities

In addition to those identified in the previous levels: Ability to design and review effective and practical individual habilitation plans and related program procedures. 

Typical qualifications

Bachelor’s degree, 5 or more years of relevant experience, and 1-2 years of supervising experience. (Substitutions may be allowed.)

Pay grade
G12