Applications Development and Support

This is an entry-level applications development position typically involved in standard coding, debugging, and modifications to existing applications. Conducts standard testing and prepares documentation in accordance with existing standards and practices. Utilizes existing software tools. Works under the direction of a more seasoned applications development resource and/or team leader. May provide support as member of team for new configurations.

Positions at this level are accountable for applying and using experience in the field of application development and support to write and modify code, test, debug, document, and implement software applications. Performs moderately complex assignments that may require the development of new or improved applications, processes, or techniques. Assignments may involve integration of third party applications. May provide technical mentorship and perform code reviews for other team members. Acts with independence and may be accountable for a significant portion of a large project/enhancement.

Positions at this level with supervisory responsibilities are accountable for the development, enhancement, and maintenance of application systems for assigned organizational areas. Typically, supervises a small team of applications development and support staff and/or is responsible for a single or few applications at the lower end of complexity and/or risk and impact. Focus is on new developments and/or adaptation and maintenance of existing applications. Mentors applications development and support staff.

Non-supervisory positions at this level perform complex assignments often requiring the development of new or improved applications, processes, or techniques. Accountable for application security, validation, evaluation, and implementation. Works on and solves complex problems where analysis requires in-depth evaluation of various factors, and provides complex technical support in relevant field of discipline. May serve as a project lead and/or provide technical direction to lower-level team members, as well as mentor less experienced staff.

A position at this level is accountable for the development, enhancement, and maintenance of application systems of moderate complexity and risk/impact for assigned organizational areas. May be accountable for multiple applications and applications development and supervise a medium or large support team. Manages vendor relations for less complex applications.

Specialized positions at this level perform highly complex assignments involving multiple small applications or a large application. Accountable for application security, validation, evaluation, and implementation. Works on and solves highly complex problems where analysis requires in-depth evaluation of various factors. Provides highly complex technical support in relevant field of discipline. This position may also be accountable for serving as project lead and/or providing technical direction to lower-level team members.

This is a managerial position accountable for the development, enhancement, and maintenance of application systems at the high end of complexity and high risk/impact for assigned organizational areas. Work involves managing multiple applications development and support teams. At this level, an employee will be accountable for portfolio management of multiple applications. May be accountable for technical (non-supervisory) and supervisory applications development and support staff. Additional duties include interacting with stakeholders and high-level business users, managing vendor relations, and assisting directors or managers with strategic planning and direction.