A position at this level provides support for technical issues. Answers questions and provides information, advice, and instruction to clients on issues varying from simple to moderate complexity. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of standards and protocols. May be responsible for user provisioning functions. Escalates issues to a higher level of support as warranted and within given time guidelines.
Knowledge and understanding of office automation, office systems operating environments, and/or communication devices. Ability to communicate with clients and staff in a professional and user-friendly manner. Ability to documents issues and follow technical instructions. Ability to prioritize and handle multiple priorities simultaneously. Ability to identify and resolve information technology issues. Ability to travel, operate a motor vehicle, and maintain a valid vehicle operator’s license.
Associates degree and 0-3 years of information technology support experience. (Substitutions may be allowed.)